We are growing, and we are search of an automotive service manager/service writer. The successful candidate must be a good trainer and be able to teach and motivate the service department. Service managers/service writers must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers. Previous experience as a service adviser is preferred.
Benefits:
- Commission Program
- Medical
- Dental
- 401k
- Paid vacation
- Paid holidays
- Incentive packages
- Employee discounts
- Spiff and bonus programs
- Opportunity to grow their skills and advance their career with a Company that Cares!
- We are ALWAYS closed Sundays!!
Job Duties:
- Work in conjunction with Store Manager to creates work schedules and maintains proper accounting of Service Technicians' productivity
- Serves as a liaison between customers and auto technicians
- Evaluate customer’s needs and recommend products and services based on the specific needs and interests of the customer. Assess potential issues thoroughly.
- Follow each customer ticket through to completion.
- Providing Outstanding Customer Service to every customer.
- Use problem solving skills to address customer concerns and/or issues.
- Maintain a positive attitude.
- Take accountability for the presentation of the property including outside the store, in the store, shop and restrooms. Keep all areas organized, free of clutter, clean and presentable at all times.
- Oversees maintenance of customer service records in computer system
- Fills out paperwork fully and accurately following company policy and procedures.
- Make customer calls daily to increase sales opportunities.
- Motivate colleagues to perform to their highest potential.
- Assist in the shop as necessary.
- Ensures that equipment is properly maintained and repaired
- Provides helpful, friendly and responsive customer service
- In conjunction with Store Manager oversees Employee training and development
- Provides resolutions of customer complaints
- Attends meetings and has the ability to communicate, if necessary, with all levels of Discount Tire & Automotive employees
Qualifications:
- High School Diploma or GED equivalent.
- 1 year of previous tire and automotive management experience
- Problem-solver who meets service and sales objectives
- Strong knowledge of policy and procedures
- Excellent customer service skills
- Supervisory experience in a service position
- Understands the basics of business management
- Strong motivational and leadership skills
- Valid Driver's License with good driving record
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
Discount Tire & Automotive Tire Pros
Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.
We’ve built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.
We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career!
Company Website: www.tirepros.com
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